Terms of Service. For the businesses that use Rapid Review.

The agreement.

These Terms of Service are an agreement between Rapid Review, Inc., 2261 Market Street STE 73436, San Francisco, CA 94114, USA (“Rapid Review”, “we”), and the business or organization that uses Rapid Review (the “Customer”, “you”).

You accept them, for the Customer, when you install the Rapid Review GitHub App on a GitHub account, sign in to the Rapid Review app, or buy credits or a plan. By doing so you confirm that you are at least 18 and may bind the Customer.

Rapid Review is for businesses and organizations. It isn’t offered to consumers, and you may not use it for personal, family or household purposes.

The Data Processing Addendum applies to the personal data we process for you, and our Privacy Policy explains the personal data we handle ourselves. Where they disagree about personal data, the Data Processing Addendum wins over these terms. A written agreement we both sign wins over all of them.

The service.

Rapid Review reviews the pull requests of the repositories you install its GitHub App on and switch reviews on for. It posts its findings as comments on the lines they concern, a summary comment and a check, and learns from the replies in its own review threads. The Rapid Review app shows reviews, findings and settings.

Rapid Review’s review is a plain comment. It never approves a pull request or requests changes.

Our documentation describes how the service works, which GitHub permissions it asks for and why. It is part of the service’s description.

Some features may be marked as previews.

AI output.

Rapid Review’s findings, summaries and suggested changes (“Output”) are made by AI models. Output can be wrong, and a review can miss defects, including security vulnerabilities.

Output doesn’t replace your own review, tests or security tools. You decide what to change and what to merge. Tell the people who work in your repositories that the comments come from AI.

Suggested code may resemble code that exists elsewhere. Check that you may use it under its license before you commit it.

The assistant.

Where it is on for an account, the Rapid Review app has an assistant that answers questions about the service and the account. Its answers are written by AI and shown to you without a person reading them first. They can be wrong, and we don’t promise that they are correct or complete: check what matters against our documentation, or open a ticket to ask a person on our team.

The assistant can propose a change to a setting or to the plan, but never makes one. A change happens only when you press its button. It is then made as on the settings page, under these terms, and recorded as yours. A new plan starts only once you confirm it, and what it costs, with Stripe.

Only a person on our team can promise a refund, credits, a date or an exception. An answer from the assistant isn’t such a promise, and doesn’t change these terms.

Your content.

You keep all rights in your code, pull requests, issues and the replies in Rapid Review’s threads (“Customer Content”), and in the Output. Others may get similar Output for their own code.

You give Rapid Review a non-exclusive, worldwide, royalty-free right to process Customer Content only to provide, secure and support the service for you. That includes sending it to the model providers on our Sub-processors page and storing what our documentation says we store. The right ends with the agreement, subject to the section on ending it.

You confirm that you may let Rapid Review access the repositories you install it on, under your agreements with GitHub and with anyone whose code is in them.

No training on your code.

We don’t use Customer Content or Output to train AI models. We send review requests only to model providers that do not train on the data. This holds for every plan, the trial and free open-source reviews.

We don’t require zero data retention, so a model provider may keep request data, including your code, under its own policy for a time. Which providers we use, and where, is on our Sub-processors page.

Learnings are settings of your repositories, made from the replies in Rapid Review’s threads. They change future reviews of those repositories only, and you can change or delete them in the app.

Acceptable use.

You agree not to, and not to let anyone:

• use the service on repositories you aren’t allowed to give it, or for anything unlawful;
• probe, attack or overload the service, or get around its credits or limits;
• look for security issues in the service except as our security policy allows: report them to security@rapidreview.dev;
• put instructions in code, pull requests or replies that aim to make the service act against its purpose or reveal other customers’ data;
• use the service or its Output to build or train a competing service or AI model;
• use findings, learnings or the audit log to evaluate, rank or monitor individual people’s work performance;
• break GitHub’s terms, or resell the service without our written agreement.

You may publish comparisons and benchmarks of the service, as long as you say how they were made.

Credits, plans and payment.

Every account starts with a trial: 50 credits or 14 days, whichever ends first. It doesn’t turn into a paid plan by itself.

A review of a push uses credits by its mode: 1 in standard mode and 3 in advanced mode. After the trial, you buy prepaid credits, which are kept until used, or pick a plan that includes credits for each month. Included credits that aren’t used in their month lapse. A review gives its credits back when it fails, is cancelled, or reviews none of the change; a review of only part of the change keeps them.

The prices are on our Plans page and at checkout. Payments run through Stripe. Plans renew each period until you cancel them in the billing portal. Checkout and each invoice show the taxes that apply, as Stripe computes them.

If the account’s owner turns on automatic top-up, we charge the card they saved for it without asking each time: whenever fewer credits are left than the level they set, we buy the number of credits they set, up to the monthly limit they set. Each top-up comes with a Stripe receipt. The owner can change or turn it off on the Usage and billing tab at any time, and removing the saved card stops it. A charge that fails pauses automatic top-up until the owner saves it again.

Credits we give for free, such as the trial, the credits invite and referral codes bring, and free open-source reviews, have no cash value and can’t be transferred.

A new price applies from your next renewal, and we tell you at least 30 days before. Fees already paid aren’t refunded, except where these terms or the law say otherwise. Where we end the agreement without cause, or you end it because of our breach or because you object to a change under these terms or the Data Processing Addendum, we refund the unused part of prepaid fees and of credits you bought.

When we refund a payment, in whole or in part, we take back the same share of the credits it paid for that are still unused: of the prepaid credits a purchase bought, or of a plan’s included credits for the rest of the period it paid for. A payment disputed with your card issuer takes back the credits it paid for, and we give them back if the dispute is decided in your favor. A payment your card issuer reports to us as likely fraud takes back its credits in the same way, and we give them back if a dispute of it is decided in your favor. For a purchase of prepaid credits, that includes credits already used, so the balance can go below zero until it is made up.

Free open-source reviews.

Rapid Review may approve a public repository under an open-source license for free reviews, with its own free credits and limits, as our documentation describes. We may decline an application or take an approval back. Findings on a public repository are public on GitHub.

Free reviews are given as they are. These terms, the Data Processing Addendum and our promise not to train on your code apply to them in full.

Confidentiality.

Customer Content and Output are your confidential information. We use them only as these terms allow, protect them with at least reasonable care, and let only the people and sub-processors who need them to run, secure and support the service see them.

You keep our non-public information confidential in the same way. Neither of us has to keep secret what is public through no fault of our own, what we already knew, or what the law requires us to disclose; where the law allows, we tell the other first.

Data protection.

When Customer Content holds personal data, such as names and email addresses in commits, we process it for you under the Data Processing Addendum, which is part of these terms. The data we handle as a controller, such as your account and billing details, is described in our Privacy Policy.

Availability and changes.

We take reasonable care to keep the service available and secure, and announce planned maintenance where we can. There is no service-level agreement.

We improve and change the service over time. If a change takes away a significant part of what you pay for, we tell you at least 30 days before, and you may end the agreement and get the refund the section on credits describes.

We may suspend the service for an account, as far as needed, if its use threatens the service’s security or other customers, breaks the law or these terms, or its fees are overdue. We tell you first where we can, and lift the suspension once the reason is gone.

Ending the agreement.

You can stop at any time: cancel your plan in the billing portal and uninstall the GitHub App. A cancelled plan ends at the end of its period. Until then each month’s included credits can be used in their month, as before.

We may end the agreement with 30 days’ notice, or at once if you materially breach these terms and don’t fix it within 15 days of our notice, or if the law requires it.

When the App is uninstalled from an account, Rapid Review stops reviewing its repositories. If the account’s owner asks us to, at privacy@rapidreview.dev, we delete the account’s stored data within 30 days, except what the law requires us to keep, such as invoices.

The sections on confidentiality, liability and law, and anything else that by its nature should, survive the end of the agreement.

Warranties.

We provide the service with reasonable skill and care, as our documentation describes it.

Otherwise, and as far as the law allows, the service and its Output are provided as they are. We don’t promise that Output is correct or complete, that a review finds every defect, or that the service is uninterrupted.

Liability.

Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if told they might happen.

Each party’s total liability under this agreement is limited to the greater of the fees you paid us in the 12 months before the event that caused it and US$100.

These limits don’t apply to fraud, gross negligence or wilful misconduct, to death or personal injury caused by negligence, to your payment obligations or your breach of the section on acceptable use, or to any liability the law doesn’t allow to be limited.

Your indemnity.

You defend us against claims of third parties that arise from Customer Content or from your breach of the section on acceptable use, and pay the costs and damages finally awarded or agreed in a settlement you approved. We tell you of the claim promptly and let you control its defense.

Third parties and publicity.

GitHub is your platform, under your own agreement with GitHub. Rapid Review works through GitHub’s APIs, and may have to change when GitHub changes them.

We don’t name you as a customer, or show your logo, without your written permission.

If you send us feedback, we may use it freely, without obligation to you. This doesn’t cover Customer Content.

You confirm that the Customer isn’t named on, or owned or controlled by anyone on, a sanctions list of the United States, the European Union or the United Kingdom, and you comply with the export laws that apply to your use.

Changes to these terms.

We publish each new version here with its date. We tell the owners of the accounts that use Rapid Review about a material change at least 30 days before it takes effect. If you don’t agree with it, you may end the agreement before then and get the refund the section on credits describes; using the service after that date accepts the new terms.

Law and disputes.

This agreement is governed by the laws of the State of California, without its conflict-of-law rules, and without the United Nations Convention on Contracts for the International Sale of Goods. The state and federal courts in San Francisco County, California, have exclusive jurisdiction, though either of us may seek urgent relief in any court.

Where the Customer is established in the European Union, this agreement is instead governed by the laws of Germany, without the United Nations Convention on Contracts for the International Sale of Goods, and the courts of Germany have jurisdiction, though either of us may seek urgent relief in any court.

Nothing in these terms takes away a right that the law of your country gives you and that can’t be waived by agreement.

General.

These terms, with the Data Processing Addendum and the documents they name, are the whole agreement about the service. If a part of them can’t be enforced, the rest stays in force. Not enforcing a right isn’t a waiver of it.

We may transfer the agreement to an affiliate or to a successor of our business, and tell you when we do; you may transfer it with our written consent. Neither of us is liable for delays caused by events beyond reasonable control.

Notices to us go to support@rapidreview.dev or to 2261 Market Street STE 73436, San Francisco, CA 94114, USA. We send notices to you in the Rapid Review app, or by email to an address you gave us.